Terms of Service

Last updated: July 2025

1. Acceptance of Terms

By creating an account or using Servix Arena ("the Platform"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Platform. We reserve the right to modify these terms at any time with reasonable notice.

2. Eligibility

You must be at least 18 years old to create an account. By registering, you confirm that all information you provide is accurate and truthful. Accounts created on behalf of a business must be registered by an authorised representative of that business.

3. Roles and Responsibilities

Clients

Clients may browse, search, and book service providers. By submitting a booking, you agree to pay the stated amount if the booking is accepted. You are responsible for providing accurate job details and location information.

Service Providers

Providers must hold all relevant licences, certifications, and insurance required for their trade under Nigerian law. By accepting a booking, you commit to completing the job as described. You must represent your skills and credentials honestly. Misrepresentation is grounds for immediate account termination.

Agents

Agents earn commission by recruiting service providers to the platform using their referral code. Agents may not create fake provider accounts to earn commission. Commission is earned only on genuine completed bookings.

4. Bookings and Payments

All payments are processed by Paystack. Servix Arena charges a 10% platform fee on each completed booking, deducted from the provider's payout.

Bookings are confirmed only when the provider accepts. We reserve the right to cancel bookings in cases of fraud, safety concerns, or platform policy violations.

Refunds are processed at our discretion following investigation of the dispute. Frivolous dispute claims may result in account suspension.

5. Prohibited Conduct

  • Creating fake reviews, ratings, or testimonials
  • Attempting to conduct transactions outside the platform to avoid fees
  • Impersonating another person or professional
  • Submitting false credentials or verification documents
  • Using the platform to engage in fraudulent, illegal, or harmful activities
  • Harassment, abuse, or discriminatory behaviour toward any user
  • Attempting to circumvent our rating or search algorithms
  • Automated scraping of platform data without written permission

6. Reviews and Ratings

Reviews may only be submitted by customers who completed a verified booking. Reviews must be honest, factual, and not defamatory. Servix Arena reserves the right to remove reviews that violate these standards. Providers who attempt to manipulate their ratings will be permanently banned.

7. Intellectual Property

All platform content, design, software, and branding is the exclusive property of Servix Arena or its licensors. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Servix Arena acts as an intermediary marketplace and is not a party to agreements between customers and providers. We are not liable for the quality, safety, or legality of services listed. Our total liability to any user for any claim shall not exceed the amount paid by that user on the Platform in the 3 months preceding the claim.

9. Termination

We may suspend or terminate your account at any time for violation of these terms or for conduct that we determine, in our sole discretion, is harmful to the platform or other users. You may close your account at any time by contacting support@service-connect.ng.

10. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

11. Contact

For legal queries: legal@service-connect.ng