Trust & Safety
Every booking on Servix Arena is backed by a multi-layer safety system. Here's exactly how we protect you.
Protections for Clients
Verified Provider Identities
Every provider submits government-issued ID and professional credentials before their first listing goes live. We verify manually — no automation shortcuts.
Genuine Reviews Only
Reviews can only be left by clients who completed a booking. We detect and remove fake reviews. Your rating data is real.
Secure Payments
All payments are processed through Paystack, Nigeria's most trusted payment gateway. Card data never touches our servers.
Dispute Resolution
If something goes wrong, our support team investigates and mediates. Providers can be suspended mid-dispute pending investigation.
Real-Time Booking Tracking
Know exactly when your provider accepts, starts, and completes the job. Every status change is timestamped and logged.
In-App Communication
Keep all job-related communication inside the app. This creates a paper trail and removes exposure to phishing or scam attempts outside the platform.
Protections for Providers
Clear Job Agreements
Every booking includes the customer's job description, location, and date. You know exactly what you're accepting before you commit.
Guaranteed Payment
Payment is collected before the job starts. You are paid when the job is marked complete — no chasing invoices or collecting cash.
Cancellation Protections
Last-minute cancellations by clients trigger a penalty fee, which flows to you as compensation for your time.
Reputation Protection
You have the right to respond to any review. Defamatory or fraudulent reviews are removed after investigation.
Our Moderation Standards
Zero tolerance for identity fraud
Providers found using fake credentials are permanently banned and reported to the relevant professional bodies.
Behaviour standards
Harassment, discrimination, or threatening behaviour by either party results in immediate account suspension.
Fair pricing enforcement
Providers who bait-and-switch (quote low, charge high) are flagged after two reports and reviewed by our team.
Response time requirements
Providers who consistently fail to respond to bookings within 24 hours are demoted in search results.
Need to report something?
Our safety team responds within 4 hours during business hours.
Contact Safety Team